ServiceNow Gurus

Mark, having worked in IT since 2002, and with ServiceNow since 2007, was one of the first employees of ServiceNow, and the original founder of ServiceNowGuru, CrossFuze, and Exel Solutions.

Mark’s legacy traces back to the genesis of ServiceNow, where he played a pivotal role in its development. As an experienced innovator, Mark has been recognized as a Community MVP for his contributions to the ServiceNow community on multiple occasions.

In addition to his consulting work, Mark has made significant contributions to the ServiceNow ecosystem, including the complete rebuild of the ‘NowLearning’ platform. His efforts have had a profound impact on the learning needs of over a million ServiceNow professionals worldwide and his innovative solutions reside on every ServiceNow system in the world!

As an adept professional at ServiceNow Company with over 7 years of experience and expertise in ITSM, ITBM, Portal, CSM, GRC, and Scoped Applications. Navneet’s academic journey includes a Master’s degree in Computer Science from Liverpool University, England, which has significantly enriched his knowledge and skills. Beyond his professional endeavors, he is an enthusiastic author, with several research journals published.

Carleen is a ServiceNow Certified Master Architect with over 15 years of experience transforming businesses on the ServiceNow platform. A respected thought leader and multi-year ServiceNow MVP, she is known for her approachable, creative, and fun problem-solving approach. Since 2009, her expertise has empowered ServiceNow developers and architects of all levels. Carleen’s current passion lies in exploring emerging technologies on the ServiceNow platform, such as UI Builder and AI, making her an invaluable resource for those looking to stay ahead of the curve. Her engaging presentations and workshops are not to be missed if you’re looking to unlock the full potential of the ServiceNow platform.

Marcus has been in tech since 2002 and utilizing the Service Now platform since 2007. Starting at the first consulting company for ServiceNow, Navigis, he was employee 21. During his consulting career, he touched 1000+ implementations globally until 2014 when he became a Member of Technical Staff (MTS) for T-Mobile, one of the largest Service Now instances on the planet.

In his off-time, Marcus enjoys spending time with his wife, Lynn, and 4 kids, Donovan, Madeline, Hayden, and Quinten. You’ll find him getting his hands on anything that it adventurous whether that is up in the mountains, in the desert, cooking or tinkering in his home lab.

Donte is a highly accomplished ServiceNow Certified Technical Architect with over 17 years of experience in the ServiceNow ecosystem. Recognized for his exceptional expertise and contributions, Donte was honored as a ServiceNow MVP in 2024. His career is marked by a commitment to excellence and a passion for mentoring, having guided more than 10 developers in their professional growth.

Donte’s technical proficiency and strategic vision have made him a key figure in the ServiceNow community. He is known not only for his deep knowledge of the platform but also for his dedication to assisting others and sharing valuable insights.

Beyond his professional life, Donte is an avid photographer and traveler. He finds joy in capturing the world through his lens and exploring new destinations. His diverse interests and unwavering commitment to helping others make him a respected and admired professional in his field.

Martin is a Certified Technical Architect with approximately seven years of experience in ServiceNow. His career began as a developer, progressed through a technical lead role, and he is currently serving as a solution architect with a big international implementation partner. His professional interests include the ServiceNow Platform in general, various integrations, and complex pro-code implementations. Martin is looking forward to building and sharing knowledge on the hot topic in ServiceNow these days – GenAI.

In his early career, Martin was an avid learner in the ServiceNow community, which significantly boosted his expertise. As he gained confidence, he started contributing back by writing various articles, tech-bites, and LinkedIn posts. His impactful contributions led to him being named a Rising Star in 2022, followed by MVP honors in both 2023 and 2024. Martin is a Knowledge conference speaker too.

Jake’s route to ServiceNow was a little winding. While in grad school for aeronautical engineering, Jake taught himself HTML and built a simple website. This action had a domino effect resulting in a job offer from Lucent Technologies and Jake started his career in Lucent’s IT department in 1997 as a web developer.

After 13 years serving in various IT roles at Lucent (web developer, full stack development, monitoring/configuration, manager) it was time for a new challenge and his ServiceNow journey started in 2010 as the onsite technical consultant for what was, at the time, ServiceNow’s, largest customer. Through his 14 years at ServiceNow, Jake has helped hundreds of customers realize the potential of the ServiceNow platform to solve their business problems.  Along the way, Jake has picked up four certifications and has become a Certified Technical Architect (CTA).

Currently, Jake is part of the ServiceNow internal training team and helps architect, implement and support the instance that the team uses to support daily operations.

With a career spanning over two decades in the IT industry, Thiago began his professional journey in 2000 as a Lotus Notes developer. Over the course of 15 years, he honed his skills in software development, focusing on innovative solutions and user-centric applications. In 2015, Thiago shifted his career trajectory towards Front-End development, showcasing his adaptability and passion for staying at the forefront of technology trends. In 2020, he undertook another significant career transition by joining Accenture Brazil as a Software Engineer. As Service Portal Tech Lead, he managed all development stages for portals on the ServiceNow platform. His leadership at Accenture underscored a commitment to excellence and a deep understanding of the digital landscape. Currently, he is a Technical Consultant at Cask Brasil, where he applies his skills in ServiceNow to deliver innovative solutions. In addition to his career in technology, Thiago is a landscape photographer with a portfolio that spans scenes from Brazil, offering fine art prints and decorative frames. Last but not least, he is a Brazilian Jiu-Jitsu Black Belt, a sport he is passionate about and has dedicated himself to for many years.

Santosh Kumar Sahoo isn’t just your average ServiceNow architect – he’s the wizard behind the scenes at PwC Denmark, where he’s been weaving magic into ServiceNow solutions for the Nordic region. Armed with an engineering degree in Computer Science and Engineering, Santosh has been on a thrilling journey with ServiceNow since 2011, uncovering its secrets and mastering its every spell.

But Santosh’s story isn’t just about codes and commands; it’s about the adventures he shares with his beloved wife and their mischievous son. Together, they’ve embarked on a rollercoaster ride of parenting, discovering the joys and challenges of raising a budding wizard.

When Santosh isn’t conjuring up ServiceNow solutions, you’ll find him diving headfirst into epic gaming quests, battling dragons and saving virtual realms. Supported by his partner-in-crime, who happens to be a skilled ServiceNow architect herself, Santosh finds solace in their shared passions and culinary experiments in the kitchen.

And as the sun sets on another day, Santosh and his family gather around for bedtime stories, where tales of heroic deeds and enchanted lands transport them to worlds far beyond their imagination.

Intrigued by Santosh’s journey? Connect with him to discuss IT, gaming, the trials and triumphs of parenting, or share a laugh about the day their pasta turned into a Picasso painting.

Ashok has more than a decade of experience in business process consulting. He has contributed to process consulting assignments related to ITSM, HAM, SAM, and CMDB. He has been involved in ServiceNow consulting, implementation, and operations assignments over the last 8+ years. He has worked on projects related to multiple ServiceNow product areas like ITSM, CMDB, CSDM, HAM, SAM, Foundation Data and AIOps. Apart from various project-related tasks, he has also contributed to a wide variety of initiatives like pre-sales, product demonstrations, training and mentoring, thought leadership content creation, interviews and recruitments, management of the ServiceNow knowledge repository for the practice, etc.

Ashok is currently working as a Business Implementation Manager for Capgemini. He started contributing consistently to the ‘ServiceNow community’ since early 2023. He is currently ranked as the top-ranked contributor of all time in the ‘HAM product forum’ and 2^nd ranked contributor of all time in the ‘CMDB product forum’ of the ServiceNow community. He has received the ‘ServiceNow Community Rising Star 2024’ recognition recently.

Known as the ServiceNow Magician, Chris has been implementing solutions in the platform since the beginning of 2017. Throughout his journey, he has gone from ServiceNow Administrator to Certified Master Architect.

He can effectively communicate to various audiences, showcase the value of solutions and their long-term costs and benefits of implementation approaches, and provide understandable timelines that contain meaningful value drops.

His focus on becoming a trusted advisor is focused on delivering measurable value-based business outcomes where the client’s needs come first.

By combining his passion and previous experience as a stage magician, he has even created a ServiceNow stage magic show that features the NowValue Framework.

Nick Sessa is a ServiceNow Security and Data Protection Engineer with a master’s degree in Cybersecurity and Information Assurance. Known for his unique blend of expertise, Nick excels in secure ServiceNow platform architecture by day, but is also an ethical hacker by night. His educational background includes an undergraduate degree focused on data science, AI, machine learning, and Python programming, providing him with a strong foundation in analytical and programming skills. His certifications, including CISSP, GPEN, and multiple ServiceNow certifications, underscore his commitment to maintaining the highest platform standards and compliance. Nick’s innovative approach and deep understanding of cybersecurity, data science, and the ServiceNow platform make him a versatile and unique asset. His expertise extends beyond security, encompassing comprehensive data migration strategies and advanced ServiceNow platform implementations.

A veteran of Service Portal development and design, Sarah focuses on creating engaging and user-friendly experiences on the ServiceNow platform. With over ten years of experience as a graphic designer and five years immersed in ServiceNow, she is dedicated to helping developers and designers elevate the quality of solutions and experiences for organizations across the ServiceNow community.

Sarah’s commitment and expertise have earned her the title of ServiceNow MVP for three consecutive years. She’s also had the pleasure of sharing her insights as a guest on Live Code Happy Hour and Break Point Podcast, and has been awarded Overall Winner of the Knowledge Hackathon for 2023 and 2024.

Currently, she co-leads the ServiceNow Community Connected in Tech Group WomenNow and shares her thoughts on her blog at www.portalorem.com.

Nicholas has been in the ServiceNow ecosystem since 2010 when he began using ServiceNow while leading an application support team for a major global Publisher. He has been an implementer since 2015 when he joined a ServiceNow partner and Managed Services provider. His first major effort was a revamp of Problem Management, many features of which would appear in the Madrid version of the application. From there, he developed a data-driven API integration framework that enabled connecting Customer instances to the MSP instance for ITSM, Knowledge, and CMDB within minutes.

Throughout his career, Nicholas has helped dozens of companies of all sizes and in various industries realize the same game-changing impact that ServiceNow had on his own experience. He has helped customers realize value from their ServiceNow investments by helping them move from manual, tedious processes to streamlined, efficient, and easy-to-understand processes. Nicholas remains passionate about leveraging the platform to make work a fulfilling experience and delivering successful outcomes for folks at all levels of the organization.