• Published On: June 26th, 2024

    CMDB Intelligent Search

    1. Introduction A mature Configuration Management Database (CMDB) in ServiceNow

  • 'Identification Rule' and 'Reconciliation Rules' tabs in CI Class Manager
    Published On: May 29th, 2024

    ServiceNow CMDB Identification and Reconciliation Engine (IRE)

    A configuration management database (CMDB) is a database used for

  • Published On: January 18th, 2012

    CI UI Macro Actions for the Affected CIs List

    The ability to associate Affected Configuration Items against a task

  • Published On: May 27th, 2011

    Track Affected CIs in One Place

    It should come as no surprise to you that, if

  • Published On: February 24th, 2010

    Extending the CMDB

    One of the most basic needs that a customer has

  • Published On: January 6th, 2010

    Walking the ServiceNow CMDB Relationship Tree

    One of the great features of Service-now.com is its CMDB and relational mapping. You can easily set up relationships between any CIs in the system. Once the relationships are defined, it becomes very simple to pull up a visual representation of a CI and its dependencies by using Service-now BSM maps. Using this feature allows an end user to look at that CI and identify what else in the environment is impacted by an outage or a change to that CI.