Graphical workflow

If you’re like many of the customers I’ve worked with,

One very common service request or change request approval requirement

Having a blast from Knowledge 12 this week! It’s been

A couple of weeks ago, I saw a great idea

Lately I’ve been doing some service catalog work for a

While this article is still extremely useful as an example

Service-now.com provides a really cool Graphical Workflow engine to help

This post is written in response to a question I

Here are some examples of how you could use a

It is very common to use graphical workflow to help facilitate some change management process within your organization. One common requirement in change management is to be able to cancel or close the change request at any time during the process. "Simple", you say. "Just allow the user to change the value of the 'State' field to 'Closed'." You would not be incorrect in saying something like that, but you would be forgetting about part of the problem with closing or canceling a change request or other task ticket.