About Nicholas Yancer
Nicholas has been in the ServiceNow ecosystem since 2010 when he began using ServiceNow while leading an application support team for a major global Publisher. He has been an implementer since 2015 when he joined a ServiceNow partner and Managed Services provider. His first major effort was a revamp of Problem Management, many features of which would appear in the Madrid version of the application. From there, he developed a data-driven API integration framework that enabled connecting Customer instances to the MSP instance for ITSM, Knowledge, and CMDB within minutes.
Throughout his career, Nicholas has helped dozens of companies of all sizes and in various industries realize the same game-changing impact that ServiceNow had on his own experience. He has helped customers realize value from their ServiceNow investments by helping them move from manual, tedious processes to streamlined, efficient, and easy-to-understand processes. Nicholas remains passionate about leveraging the platform to make work a fulfilling experience and delivering successful outcomes for folks at all levels of the organization.
