About Jacob Kimball
Jake’s route to ServiceNow was a little winding. While in grad school for aeronautical engineering, Jake taught himself HTML and built a simple website. This action had a domino effect resulting in a job offer from Lucent Technologies and Jake started his career in Lucent’s IT department in 1997 as a web developer.
After 13 years serving in various IT roles at Lucent (web developer, full stack development, monitoring/configuration, manager) it was time for a new challenge and his ServiceNow journey started in 2010 as the onsite technical consultant for what was, at the time, ServiceNow’s, largest customer. Through his 14 years at ServiceNow, Jake has helped hundreds of customers realize the potential of the ServiceNow platform to solve their business problems. Along the way, Jake has picked up four certifications and has become a Certified Technical Architect (CTA).
Currently, Jake is part of the ServiceNow internal training team and helps architect, implement and support the instance that the team uses to support daily operations.
