I’m probably the last person in the world to see this video, but I love it anyway!  This should resonate with any of you who have a help desk background like I do.  It actually reminds me of myself the first time somebody tried to explain to me what the difference is between business rules and client scripts in Service-now.

Enjoy!

[youtube]http://www.youtube.com/watch?v=2TjK1i5encw[/youtube]