Installing an SNGuru Update Set

ServiceNow Guru hosts a variety of useful customizations that you can download and install directly in your Service-now instance. Here’s how you can get them installed!

As with any customization you install on your system, you’ll want to thoroughly test SNGuru update sets before committing them to your production environment.

1Download the update set from the downloads section and unzip the downloaded file

2Ensure that you have installed the ‘System Update Sets‘ plugin on your instance

3Navigate to ‘System Update Sets -> Retrieved Update Sets’ in your Service-now instance and click the ‘Import Update Set from XML’ link at the bottom of the list

4Browse to the update set XML file that you extracted in step 1 and click the ‘Upload’ button

5Once the update set has been uploaded, open the ‘Retrieved Update Set’ record and click the ‘Preview Update Set’ button. Let the preview finish and then review the information or return to the update set.

6Once the update set has been previewed, open it and click the ‘Commit Update Set’ button. This process may take a while depending on the size of the update set you are committing. Once the process is finished, you will see a confirmation message as shown below.