Scripting

This is a great function that you can use to

One of the great features of Service-now.com is its CMDB and relational mapping. You can easily set up relationships between any CIs in the system. Once the relationships are defined, it becomes very simple to pull up a visual representation of a CI and its dependencies by using Service-now BSM maps. Using this feature allows an end user to look at that CI and identify what else in the environment is impacted by an outage or a change to that CI.

One common problem I encounter with Service-now deployments has to do with the sharing of a field between many tables extended off of the same parent table. Because the Task table and the Configuration Item table make heavy use of extended tables this is where I see the problem most often. What is the best way to make changes to a shared field for the table that I'm working on, but not impact other tables that may be using the same field?

If you're new to Service-now you're probably realizing that there are a lot of cool things that you can do with the product. In most cases, the functionality you need is already set up and ready to go. Other things can be accomplished by installing a plugin that fits your particular need. In my experience, there are a few plugins that end up being used (or should be used) on almost every Service-now.com installation.

Standard JavaScript provides 3 different types of popup boxes: Alert box, Confirm box, and Prompt box. Since Service-now.com supports standard JavaScript, these popup boxes can be used anywhere in the application where client-side JavaScript is supported. They will most commonly be used in an 'onSubmit' client script or a UI action with the 'Client' checkbox checked.

It is very common to use graphical workflow to help facilitate some change management process within your organization. One common requirement in change management is to be able to cancel or close the change request at any time during the process. "Simple", you say. "Just allow the user to change the value of the 'State' field to 'Closed'." You would not be incorrect in saying something like that, but you would be forgetting about part of the problem with closing or canceling a change request or other task ticket.

It is possible to use custom CSS and HTML to completely customize the look of the header in your instance.

By default, Service-now displays the same window title information all of the time no matter what you're looking at within the application. This isn't normally an issue, but it can be frustrating if, like me, you work with multiple browser tabs open that all have something to do with Service-now.

There are a variety of ways to implement copying functionality...