Business rules

Working in Service-now, you’ll find that a lot of scripting

While this customization may still be necessary in certain situations,

Today I came across a scripting issue that I actually

Sys_id values uniquely identify each record in your Service-now instance

An important part of managing the flow of any record

Here’s a quick tip that shows you how to retrieve

Here are some examples of how you could use a

At some point somebody a lot smarter than me (probably

This is a great function that you can use to

One of the great features of Service-now.com is its CMDB and relational mapping. You can easily set up relationships between any CIs in the system. Once the relationships are defined, it becomes very simple to pull up a visual representation of a CI and its dependencies by using Service-now BSM maps. Using this feature allows an end user to look at that CI and identify what else in the environment is impacted by an outage or a change to that CI.