I’m headed off to San Diego today to attend Knowledge11, the annual ServiceNow user conference! Sessions happen Tuesday-Thursday but there are already hundreds of ServiceNow admins and consultants participating in the pre-conference admin and scripting training. I wish I could be there for the trainings too but I’m looking forward to the sessions this week.

I’m also looking forward to meeting a few of you and hearing how you use ServiceNow and how we can help customers to be more successful in implementing and extending their ServiceNow implementations. I’ll be around for the entire week and will be participating in 1-on-1 sessions and assisting with some others. On Wednesday I’ll be presenting a session on Advanced Incident Management where I’ll present some ideas on maximizing the usefulness of your incident management data.

Look for a few articles coming out from SNCGuru this week as well! If you see me at Knowledge11, please introduce yourself.

Keep an eye out for new content here and let me know what you think! All SNCGuru articles will be tweeted under both the #servicenow and #know11 twitter hashtags so you can follow me there if you like.