Hi Lisa,

The sysparm_user parameter stores the sys_id for the current user’s User record. If you wanted to get other information from that user record you would need to write a script. Assuming you’re doing this in a client script, I’d suggest either using an asynchronous GlideAjax call to a script include (preferred method and required if you’re working in a scoped app), or using a client-side GlideRecord query with a callback function.

GlideAjax API: https://developer.servicenow.com/app.do#!/api_doc?v=jakarta&id=c_GlideAjaxAPI
Client GlideRecord: https://developer.servicenow.com/app.do#!/api_doc?v=jakarta&id=c_GlideRecordClientSideV3API

Hi Mark,

I am having a similar issue as Lisa.

I created a URL and trying to fetch a String Value and pass it to from Orderguide 1 to another Orderguide 2, but with below URL, the sys_id is getitng populated but i need the display value of the sysparm_personal that user populates in Orderguide 1.

I hardcoded the sys id in sysparm_personal, but need an approach to get the display value of this string variable.

https://test.service-now.com/nav_to.do?uri=%2Fcom.glideapp.servicecatalog_cat_item_guide_view.do%3Fv%3D1%26sysparm_initial%3Dtrue%26sysparm_guide%3D3b257f364facee0056384bff9310c747%26sysparm_personal%3D6066430bdb45c3406aff591e5e9619e1

It is passing the user but displaying the sysID – is there a way to get it to display the display name?

Hi Lisa,

The URL can be found in your web browser’s address bar.

Thanks Tom. Unfortunately, ServiceNow’s Service Portal and Mobile apps don’t support any of this type of custom scripting very well. I’ve posted a potential workaround at the bottom of the article. It should work in Service Portal but I’m not sure about the mobile app. Please give it a try and see.

Thank you for this great tutorial. I am trying to get this working on the mobile application, but the getParmVal method does not work on the native app. Do you have a workaround for this?

Thanks in advance,

Tom

It should work from anywhere, as shown in the final catalog client script. In some cases, you need to introduce a bit of a delay to the client script using ‘setTimeout’ to make sure the page is loaded before your client script attempts to run. You can google ‘javascript settimeout’ for some examples of how to use that.

Great tutorial and the code works great, i run into a few problems though, which I hope you can help me with.
I can only execute this code from the Google Chorme Dev console, and only if i choose the iFrame as the context. Is there any way to execute this, coming from another page?