Normally this is probably OK, but one of our Query Rules returns a very long encoded query, which then displays over more than 10 lines before the actual results are shown.

I’ve hidden the Filter using jQuery in a Global UI Script, eg $j(‘span.searchfilterdisplay’).hide(); but hoping there is a better way!

Cheers,
Dav

I don’t know of anything I have in this article that would impact request items at all. Depending on how you’ve implemented it, I suppose there’s a possibility that a query business rule could cause an issue but that’s probably a general ServiceNow question rather than something related to my explanations in this article. I’d contact SN support or the SN community for help on this.

We implemented your solution and it affected 1 of our catalog itens in the following way: when requesting the item, on submit, the item is generated (REQ and RITM), but the RITM is generated without workflow associated to it. Have you ever seen this kind of scenario?

Thanks,

Shane, thanks for reading and for your comment! The examples above should show a couple of ways to add the ‘or’ condition. Honestly, these are usually pretty tricky for me as well. Sometimes I just eliminate the confusion completely by creating a filter in a standard list to show the records I want to show, then right-click the portion of the list breadcrumb to copy the query. Once you’ve done that, you can easily use ‘addEncodedQuery’ to add the exact same query that appears in the list. Check out this guru article for details on ‘addEncodedQuery’.

https://servicenowguru.com/scripting/gliderecord-query-cheat-sheet/

I am trying to use a business rule to limit the HR Cases (hr_case table) which show via the Open module based on the logged in user’s assignment group AND based on 2 categories.

In short, if the logged in user is in the “Money” group, then they should only see cases where the Category is Benefits OR Payroll. The OR condition is causing me issues!

Thank you for your posts. They are always very helpful!

This isn’t tied to a particular UI component at all, since it’s tied to the actual database query it should work anywhere in the system.

Have you ever tried this on glide list field, the field above is reference field and hence it is doable, but what if the field is glidelist, is it doable or not?

Best Regards,
Namrata Jain

That is possible, and may be a very good use for this type of functionality.