Just updated the link that was broken. I’m not sure that’s what you’re looking for though. I’ve never done 2 separate reference fields referring to the same piece of data. I think the best you could do in that case would be to have a second string field (or derived field) that would show the user name.

Could you please provide me the link mentioned above, I am not able open the URL.

I have a requirement to have two reference field (User Table) on one form. One will display Employee ID and Other one will display User Name.

Regards,
Dubey

The ‘Contains/Calculated field’ method will, the other one won’t. Catalog variables don’t support the same attributes that regular reference fields do.

Does this work on Variables in service catalog?

This is an awesome improvement. I’ve contacted development about one drawback to the new solution currently. That is that you have to define the attributes for every single reference field that you want to use them on. What if you wanted to be able to do auto complete based on User Name or User ID? If you wanted this to be consistent across all reference fields you would have to update 260+ reference fields (which isn’t a good idea). I’ve contacted development with a proposal about this problem so we’ll see what comes. Just be aware that there are plusses and minuses to each solution currently.

I agree. I know that this has been asked for before too. The best thing to do if you’d like to see this is to submit an enhancement request to the https://hi.service-now.com. The more people that ask for it, the more likely it is that it will be included as a feature in a future release.

Matt