Comments on: Move List Collector Options

By: Mohammed

Mohammed — Mon, 29 Jan 2018 21:14:58 +0000

Hi Mark,

How can we achieve the same functionality in Service Portal?

Thanks,

By: Mohammed

Mohammed — Mon, 29 Jan 2018 21:13:45 +0000

In reply to Mila Morales. Did anyone figure out on how to make this work in Service Portal? Thanks in advance.

By: Sheetal

Sheetal — Wed, 10 Jan 2018 01:20:14 +0000

we are on Jakarta patch 6a

By: Sheetal

Sheetal — Wed, 10 Jan 2018 01:19:11 +0000

Hi Mark,

I am trying to copy RITM and have few list collector variables.Values are being copied but getting error” Unhandled exception in GlideAjax”.

Have tried steps mentioned in KB article ServiceNow KB: Unable to set the value of a list collector using setValue() (KB0622779)

Also used try & catch method.but still no luck.

Any suggesstion?

By: Mila Morales

Mila Morales — Thu, 21 Sep 2017 19:20:22 +0000

In reply to Brian Lancaster. This script will not work in Service Portal since the behavior of list collector in the default view and Service Portal is different. There are no left and right buckets in Service Portal's list collector.

By: Brian Lancaster

Brian Lancaster — Fri, 18 Aug 2017 15:28:54 +0000

Has this script been updated to work with the Service Portal?

By: Sherard Pulmano

Sherard Pulmano — Mon, 20 Mar 2017 13:22:55 +0000

does this work any different if it was in a scoped app? I have this in a scoped app and the AJAX script is not be called at all.

By: Siaka Massaquoi

Siaka Massaquoi — Tue, 09 Aug 2016 14:00:35 +0000

In reply to Siaka Massaquoi. Figured it out. I just added a 2 sec timeout to give the page time to load.

By: Siaka Massaquoi

Siaka Massaquoi — Wed, 03 Aug 2016 16:18:12 +0000

I’ve been running into an issue while running this code. For some reason, the function is running too fast and instead of pulling over everything from the avaiable column, its grabbing the ‘Loading’ text that appears while the list collector is loading. Do you know a way to have this function wait till the list collector is fully loaded?

By: Matt

Matt — Tue, 24 May 2016 10:42:40 +0000

I couldn't get it to work by passing the IDs, certainly not in Geneva. So I had to do things a round about way. This is what I used if I know the sys_id of the left bucket value and wanted to move to the right bucket. I haven't tested this extensively yet, but I've add the option to look up a missing value, add it and then move it across if needed. parseResponse being the callback from glide ajax.

function parseResponse(response) {
	var answer = response.responseXML.documentElement.getAttribute("answer");
	var ans_arr = answer.split(",");
	for(var i = 0; i < ans_arr.length; i++){

		if(jQuery('#services_select_0 option[value="'+ans_arr[i]+'"]')){
			jQuery('#services_select_0 option[value="'+ans_arr[i]+'"]').attr("selected", "selected");	
		}
		else{
			//Add missing option then move it across.
			var gBS = new GlideRecord("cmdb_ci_service");
			if(gBS.get(ans_arr[i])){
	    		jQuery('#services_select_0').append(jQuery("", {
	        		value: ans_arr[i],
	        		text: gBS.name,
	        		selected: "selected"
	    		}));
    		}
		}
		
	}
	moveOptionAndSort(gel('services_select_0'),gel('services_select_1'), '--None--', [], '--None--');