Thanks for the above solutions.
My business case is different.

We have to assign the incidents to a team, which has to update worknotes for each and every incident every day.
Usually, they miss to update the worknotes , which are the source to navigate the statuses of the tickets assigned until they get closed.

Can you provide an idea how can we get a pop up notification, which are customized with time.
like Case1) 24hrs from the last Worknotes updated time.
Case2) Time at which a pop up should come, (if worknotes not updated)

Regards
Sandeep N

What version of instance are you using? If you are using the dialog for attachment only, I think he can use the UI action attachment which already OOB. Or if GlideDialogWindow has fields you can use “Focus” (javscript) on those fields.

Have you got any solution with your requirement.

The above information was quite helpful.

I was wandering can we set any field to mandatory in the view when someone clicks on the List Choice UI Actions ?

Exactly, that’s why I’m saying you’ve got to move that part to a different script location entirely. If it’s where you’ve put it you’ll always have it running too soon. I’m not sure what the rest of the setup looks like so it’s hard for me to be more specific about where to locate it.

That part is working – in fact, it runs before the pop-up even comes up. I need a way to have it wait until the pop-up is submitted. That “checkForRelatedRecs” is just a function (that I didn’t include in the code snip-it) that makes a GlideAjax call to a script include via getXMLWait() to check to make sure they successfully created the related record. I can’t do that onSubmit because it was just created. If there is a way that I could have the pop-up return a value to my client script telling me sucsess/failure, then I wouldn’t need to call that function. I tried doing what MB describes here: https://community.servicenow.com/people/MB/blog/2011/03/23/2476, but an empty gray pop-up flashes very briefly and goes away. So I couldn’t get that to work (and besides, I need to pass the incident sys_id to the pop-up). Any other ideas?

Thanks for reading.

The ‘checkForRelatedRecs’ check needs to be placed somewhere that it can be evaluated on Submit. You’ll probably need to move this back to the base table in an ‘onSubmit’ script or something.

Below is the code I’m using. Any assistance would be appreciated.

	var sysID = g_form.getUniqueValue();

	if ([the conditions are present]) {

		if(!confirm('[Message to user that related record is required]')) return false;

		var dialog = new GlideDialogForm('Create Record', 'u_related_table');
		dialog.setSysID(-1);
		dialog.addParm('sysparm_view', null);
		dialog.addParm('sysparm_form_only', 'true');

		dialog.setLoadCallback(function(iframeDoc) {
		var dialogFrame = 'defaultView' in iframeDoc ? iframeDoc.defaultView : iframeDoc.parentWindow;
		dialogFrame.g_form.setValue('u_incident', sysID);
		dialogFrame = null; });
		dialog.render();
	[I want it to wait here until the rendered pop-up is submitted or closed]
		var NoRelatedRecs = checkForRelatedRecs(sysID);
		if(NoRelatedRecs) return false;
	}