Comments on: Identifying the Client or Session IP Address

By: Scott

Scott — Thu, 11 Jul 2013 01:12:50 +0000

In reply to Mark Stanger. Thanks, appreciate the response Mark. I've just got a community account today so I can do exactly that :)

By: Mark Stanger

Mark Stanger — Wed, 10 Jul 2013 13:04:13 +0000

In reply to Scott. Unfortunately, there's nowhere but the ServiceNow wiki that I'm aware of. It's interesting to me that 'GlideSession' on the wiki just points you to 'GlideSystem', which is completely different. The best course of action is to comment on the wiki and ask for more information I think.

By: Scott

Scott — Wed, 10 Jul 2013 06:41:36 +0000

In reply to Mark Stanger.

Agreed. There are little hints about all sorts of objects scattered throughout their Wiki, but there are very few ‘API’ documents around. Even in the API documentation sections.

Any pointers to where we can find out more about the glide session object?

By: Jason

Jason — Mon, 18 Mar 2013 16:29:37 +0000

You should note that this only returns the external facing IP address and not those behind the clients router. As such there is no way (as far an I know) to get hold of the internal IP address of an end users machine – for say remote support purposes.

By: Mark Stanger

Mark Stanger — Tue, 27 Mar 2012 21:26:01 +0000

In reply to Scott Eberly. 'getSession()' is just the glide session object. There's a lot of additional information that you can get from it (user, impersonation, language, etc.). The IP piece is really the only useful piece that isn't documented anywhere else (in my opinion). I think ServiceNow could do a better job of documenting these in one place though.

By: Scott Eberly

Scott Eberly — Tue, 27 Mar 2012 14:18:12 +0000

Is there anything else you can grab from getSession() besides the IP?

Thanks.

By: Sean Grison

Sean Grison — Thu, 03 Mar 2011 07:55:21 +0000

Awesome.

By: Matt Gaide

Matt Gaide — Mon, 28 Feb 2011 17:30:11 +0000

Well done, once again!