Thank you Mark for your answer.
I raised an enhancement request. But it would be great if some others could also raise one. Because my other enhancement requests are open now for over a year and nothing happens.

I’ve looked at this and unfortunately ServiceNow has removed any of the hooks that allowed us to do this. If you want to see this in Geneva and onwards I suggest you contact ServiceNow and log an enhancement request.

Hey Chris, it was good seeing you at K15! I looked into this some more this morning and I’m able to get the icon to show consistently in the ESS. Unfortunately, ServiceNow gives us absolutely no way of knowing in the ESS whether a user is being impersonated or not. Because of that, it will show for ALL users rather than just admins or the user impersonating and there’s no way to get back to the impersonating user because the ESS doesn’t store it anywhere. Unfortunately, I don’t see any way around this other than what you’re doing already.

Nice. Thanks for sharing Brandon!

I noticed that this breaks for me on Fuji. I’ve attempted to adjust the code for a ‘Fuji Friendly’ version.

addLoadEvent(addUnimpersonateButton);

function addUnimpersonateButton(){
	try{
		//Show un-impersonate icon if a user is being impersonated
		if($('impersonating_toggle_id').value != ''){
			//create html string
			var htmlString = '<span id="unimpersonate_span" style="visibility:visible; display:inline-block; zoom:1; vertical-align:middle;"><span data-placement="bottom" data-container="body" tabindex="0" class="icon-power sn-tooltip-basic" style="cursor:pointer; font-size:20px;" title="End impersonation" onclick="unimpersonateMe();"><span class="sr-only">End impersonation</span></span>'
			//Insert the clickable icon in the dom
			$('impersonate_span').insert({
				after: htmlString
			});
		}
	}catch(e){}
}

function unimpersonateMe(){
	//Return the user to their original session
	top.location.href = 'ui_page_process.do?sys_id=b071b5dc0a0a0a7900846d21db8e4db6&sys_user='+ $('impersonating_toggle_id').value;
}

Thanks Andreas! This is a good change, and one that I think I’ll incorporate into the code in the article once we get more people on the Eureka instance. One note about translation (gs.getMessage) though, is that I don’t think that will work because this is a UI script rather than a jelly-based UI macro or UI page.

since UI14 the stoip-sign-icon does no longer match the UI.
This little tweak uses the “power”-icon and allows for translation of “End impersonation”. Simply replace the content of line 9 in the script with the following:

after: '<span id="unimpersonate_span"><span class="icon-power" style="cursor:pointer;cursor:hand; font-size: 22px;" title="${gs.getMessage('End impersonation')}" onclick="unimpersonateMe();" /></span>'