I tried your solution that the cart value newly added additional fields are not working for non admin users.

Can you please explain me, the use of first two lines in the below script, since you have mentioned that it will work while clicking on order now button, for my case, it has to work, when I click on “Check out” Button.

Can you help me on this

var sub = $(‘sysverb_insert’);
sub.observe(‘click’, sendHintsToCart);

function sendHintsToCart(){
var fieldSeparator = ‘^’; //Cannot be ‘:’ or ‘=’
var nameValSeparator = ‘IS’; //Cannot be ‘:’ or ‘=’
var newField = gel(‘sc_cart.requested_for.location’);
var newField1 = gel(‘sc_cart.requested_for.phone’);
var newField2 = gel(‘sc_cart.requested_for.pod’);

var checkoutValues = ‘u_requester_location’ + nameValSeparator + newField.value + fieldSeparator + ‘u_requester_phone’ + nameValSeparator + newField1.value + fieldSeparator + ‘u_requester_pod’ + nameValSeparator + newField2.value;

var ajax = new GlideAjax(‘CartUtilityAjax’);
ajax.addParam(‘sysparm_name’,’setCartItemHints’);
ajax.addParam(‘sysparm_uid’, g_user.userID);
ajax.addParam(‘sysparm_popval’, checkoutValues);
ajax.getXML();
}

I am not changing anything with the new cart layout process but adding this solution into it. I get as far as executing the setCartValue client script. However, no data is being passed to Request. I have triple checked everything, so I am wondering if the new cart process is conflicting or something is still not right in my setup.

How would I do this with the new cart layout process in Fuji and Geneva?

I know this is an old post but it’s still relevant and we’re on Eureka.

Tim,
I have the same problem as you and here’s what I did to fix it.

On the Client Script section of the UI Page: servicecatalog_checkout_one, add the following line at the end:
addLoadEvent(sendHintsToCart);

Essentially I’m updating the cart as soon as the checkout page loads. I’m also adding onChange event calling the same function for each of the variables.

This is a proactive approach rather than reactive i.e. waiting for click. The cart is being deleted after submission so it’s probably a timing issue. We’re trying to update the cart while it’s being deleted.

Thanks a lot Michael, I was dealing with this the whole weekend, works great!

Ok, I think I’ve found a pattern. One of the added fields is a choice list. It seems if I visit the field on the checkout screen, then this works, but if I don’t visit the field (tab to it or click on it), then this breaks. I don’t have the “none” value turned on for the choice list because I don’t want the order to be submitted with a choice being made.

In a sampling of 20 requests, 8 times the variables did not copy from the checkout screen to the request.

I’m having an intermittent issue with this code. I’ve created the AJAX solution since we are using the high security and I’ve added the cart_item.addQuery(‘active’, ‘true); to the ajax. We are also on Eureka, if that makes a difference.

I added gs.logs to the ajax as part of my debugging and found that the uid and popVal are being filled in. I’m not always getting a log statement from in the query before setting the cart_item.hints. So it seems like it’s not always getting the cart_item.

Have you seen this happen before? Is there anything else I should check out in the system?

Thanks for the info Michel! I look forward to seeing your solution once you’ve completed it.