Try the updated scripts above and see if that works better for you. I’ve added checks for that property to make sure the UI action doesn’t copy the primary CI if the business rule is going to run.

I debugged the Business Rules and found out what’s causing the problem. We have the Conflict Properties Mode set to ‘Advanced’, which fires the ‘Add CI in affected Cis List’ business rule. This is what is duplicating the main Config Item in the Affected CI’s list.

Our Change Manager wants this property left on ‘Advanced’. Not being much of a scripter, would it be possible to add something to the business rule condition or the end of your script to stop the rule firing when we use the ‘copyChange’ function?

Thanks for the comment. Good luck finding the issue in your system!

I always forget about those Demo Instances; sorry I’m fairly new at this ServiceNow stuff…

Doesn’t happen on Demo, so must be something we’ve done. I’ll do some digging around in our Dev Instance to see if I can find the problem.

BTW, I’ve learnt loads from your site, it’s really helped me out a lot. Thanks very much for the quick reply and for pointing me in the right direction!

First thing you should do is set the UI action up in a ServiceNow demo instance and make sure that it’s not doing the same thing there. That will tell you if the problem is with the UI action or something else unique to your system. Assuming the problem is unique to your system, I would check to see if you’re running multiple updates (using current.update()) in any business rules on your change table. You should also check the ‘task_ci’ table to see if it is using business rules to automatically insert affected CIs.

I’m just testing your ‘Copy Change UI action’ script in our Dev Instance and it works almost perfectly ;) Unfortunately, every change I copy is duplicating the Affected CIs.

The only things I’ve changed are to comment out the copyTask(chgID); line as I don’t want to copy Change Tasks and I’ve added a couple of our specific user fields into the newchange section at the top.

I’m not much good at scripting, so any pointers would be really appreciated!

How we copy request created from record producer.

Using the following script works fine but not all of the variables get cloned over