Comments on: Show a Task Workflow Timeline

By: Gwen Solis

Gwen Solis — Tue, 29 Jan 2013 08:25:46 +0000

Today, Iâ€™m writing in response to a user on the ServiceNow community, and a few users in the advanced admin course I was observing earlier in the week. In the advanced admin class, they show how you can click a UI action on the change form to show a workflow in progress. They also show you how you can view a timeline for a workflow context. These UI actions (and corresponding popups) can provide valuable information to both administrators and technicians to determine the status and process of a particular workflow. The only problem (in the case of the timeline) is that it canâ€™t be accessed from the change directly. You have to navigate to the workflow context record first.

By: Ian

Ian — Fri, 18 May 2012 17:41:47 +0000

In reply to Michele. Might want to check the single quotes around ITIL in the condition line, they gave an error for me until I replaced them. Once changed it works for me.

By: Mark Stanger

Mark Stanger — Wed, 16 May 2012 15:22:49 +0000

In reply to Michele. Can you recreate the issue on a SN demo instance and send me a link? It seems to work fine for me in my testing.

By: Michele

Michele — Wed, 16 May 2012 13:14:02 +0000

I have created 2 New UI actions in a table I created. They are both Related Links. One is Show Worklow (this one works fine) and the other one is Show Timeline(this one does not work). I have tried the script in this page but it does not work. Any help would be great.