Comments on: Waiting Chat Queue Entries Notification

By: Mark Stanger

Mark Stanger — Mon, 13 Jan 2014 15:30:21 +0000

In reply to Ahmed Hmeid. Awesome! I just confirmed this as well. Interestingly, I remember seeing this but I only saw it one time during a Fred Luddy demo of UI11 at a knowledge conference. Only drawback is that it requires UI11 but overall it seems to work well.

By: Ahmed Hmeid

Ahmed Hmeid — Mon, 13 Jan 2014 15:17:34 +0000

With Chat Queues it also has a nice little ‘Answer next user’ button on the fly out from the right. Not sure why this property isn’t on the wiki. Possibly still work in progress (although it’s been around since at least Aspen)

By: Ahmed Hmeid

Ahmed Hmeid — Mon, 13 Jan 2014 15:13:56 +0000

In reply to Mark Stanger. It does chat support queues also (and chat rooms)

By: Mark Stanger

Mark Stanger — Mon, 13 Jan 2014 13:05:21 +0000

In reply to Ahmed Hmeid. Nice find on the property. I haven't tested it, but it looks like that property is just for direct chat communications, not for chat support queues. Can you confirm?

By: Ahmed Hmeid

Ahmed Hmeid — Mon, 13 Jan 2014 12:55:18 +0000

Hey, I really like this (and useful for more than just chat!).
However for just chat I’ve found a property that can be used to show chat messages immediately. glide.ui11.show_chat.

The only thing is that the user MUST be on ui11 (which I prefer anyway but I know some users haven’t taken to it so much :) )

By: Mark Stanger

Mark Stanger — Fri, 22 Nov 2013 03:08:26 +0000

In reply to James Fricker. I don't, but I'd be very surprised if you noticed anything as a result of that.

By: James Fricker

James Fricker — Fri, 22 Nov 2013 03:03:35 +0000

We have two waiting chat modules using this technique. The refresh interval is currently 10 minutes and I am being asked to change the refresh interval to 1 minute. Does anyone have any suggestions on what diagnostics or stats I should monitor to measure the impact of this change?

By: Mark Stanger

Mark Stanger — Wed, 28 Aug 2013 13:25:49 +0000

In reply to Mark Goff. The message means that you have an ACL on the 'chat_queue_entry' restricting the 'read' operation. You'll need to add whatever roles you need (probably itil) to the related list at the bottom of that ACL. You can reference the wiki for more information on adjusting ACLs in your system.

By: Mark Goff

Mark Goff — Wed, 28 Aug 2013 13:19:25 +0000

In reply to Josh. I'm having the same problem with ‘number of rows constrained by security’. How did you fix this?

By: James

James — Thu, 25 Jul 2013 16:01:32 +0000

In reply to Mark Stanger. Not sure how I would implement an HTML5 based solution on a Berlin Instance; but I will give it a shot!