Comments on: Delete or Update Activity log and Journal Field Entries

By: Kyle Wiley

Kyle Wiley — Thu, 12 Oct 2017 18:08:49 +0000

Works great!

By: Saras Moorthi

Saras Moorthi — Mon, 29 May 2017 12:32:28 +0000

Hi Mark,

Which part of the script need to replace with field name and id, if you can highlight them with color font like red will be helpful. Fields that are need modification.

By: Martha

Martha — Tue, 13 Dec 2016 17:22:49 +0000

Hi – we are trying to implement this as part of a merge of companies/systems.
As part of this we need to edit the created date of the audit record to ensure the activity formatter shows work notes in the correct order. We can change any other field (EG. User) and it is correctly shown in the formatter, but as soon as we touch the date the activity is generated with the creation information of the incident.
Has anyone managed to get this to work? Any ideas why we can’t change the date?
Thanks.

By: Dave Stuart

Dave Stuart — Thu, 05 May 2016 18:22:17 +0000

In reply to Del. Del, Interesting. It's working fine on my Fuji instance, once I got all the right boxes checked.

By: Del

Del — Thu, 16 Apr 2015 08:02:56 +0000

I have implemented this in our Fuji version of ServiceNow and its not working. Button appears, allows me to update and the correct confirmation message appears. But when I submit (modify or delete) the original version is still stored.

By: Mark Stanger

Mark Stanger — Wed, 21 Jan 2015 16:39:49 +0000

In reply to Larry Robinson. I'm not sure on that one Larry. That's all buried code that generates that value so I'm not even aware of how to get to it.

By: Larry Robinson

Larry Robinson — Tue, 20 Jan 2015 02:19:15 +0000

I found your posting helpful in a different application. I am trying to import incident records from a home grown Remedy application and I an having some trouble crafting my sys_audit entries so that the system recognizes them. I believe it may have something to do with the value of the “Record internal checkpoint” field. Can you tell me how this value is generated and how I can generate valid values?

Thanks.
Larry

By: Mark Stanger

Mark Stanger — Thu, 25 Sep 2014 23:21:01 +0000

In reply to Dan. This should work for any entry regardless of field type.

By: Dan

Dan — Thu, 25 Sep 2014 18:18:09 +0000

Is this meant to exclusively be for journal fields then? For the Update History Line UI action – it doesn’t appear to work for non journal fields. For journal fields it will update the journal entry appropriately and history. I was looking for the same behavior on both the new and old fields actually for fields like short description or description on the history line.

By: Mark Laucus

Mark Laucus — Wed, 17 Sep 2014 16:16:07 +0000

This is a useful tool. Just as stated above sometimes information is added that should not be in a case and this will help those times. I also agree with there should be a strict change management process before performing this action.