Hi, Stacy.

There is already an existing relationship between the problem id and the incident. You can add the ‘Problem’ field on the form layout and there is no need to create a related list for this since there can only be one Problem ID per incident.

With regards to showing a related list of child incidents from the parent incident form. You can show this by doing the following:
Right click on the menu header > configure > related list > “Incident>Parent Incident”

Here is my scenario. We have a problem record that has associated incidents to it. However, my customer wants to be able to put the problem record on the parent incident and be able to see all of the children of that parent incident. They do not want to have to put the problem ID on each child incident.

Is it possible to create the relationship between Problem and Incident and find all of the children incidents of a parent incident that has a problem id in it?

Thanks,
Stacy

Thanks.

Not sure what you mean exactly. You can have standard forms and related lists in the Service Portal using the form widget. There are more details on that here if that’s what you’re looking for.

https://community.servicenow.com/community/develop/blog/2016/08/31/adventures-in-service-portaling-the-form-widget

Sure. Check out the ‘All Request task and Approval Attachments’ script above. I just added a section to that script showing how you could pull the attachments from any approval associated to the record being viewed.

That worked great. Have you seen anything similar to this for adding new attachments from the approval to the request item?

I haven’t really seen that type of thing before, but a slight modification to the final part of the script above should be all you need. You just need to change the ‘sc_req_item’ section to look like the ‘sc_request’ section but substitute everything to query the ‘sc_task’ table.

We have a scenario where a catalog task is created first in the workflow and after the task has been closed an approval is created. Should the Approval Task Attachments allow an attachment that has been added to a catalog task be visible on the sys_approval record? I tried the query but did not succeed.

Thank you,
Heather

Thank you, I’m glad it helped!