Comments on: The Correlation ID / Display fields https://servicenowguru.com/integration/correlation-id-display-fields/ ServiceNow Consulting Scripting Administration Development Wed, 06 Mar 2024 20:58:05 +0000 hourly 1 https://wordpress.org/?v=6.8.2 By: Mark Stanger https://servicenowguru.com/integration/correlation-id-display-fields/#comment-6746 Thu, 30 Jun 2016 16:26:25 +0000 https://servicenowguru.wpengine.com/?p=909#comment-6746 In reply to Terry Marcus.

Correlation ID isn’t really a ticket number at all, it’s just a unique ID from the record in the system you’re integrating with. In the case of an incident or other ticket, the correlation ID will most likely contain the ticket number from the other system. For a CI, it’s a unique ID to the corresponding device record in the other system. I also use correlation ID fields for user and group records coming in from LDAP so that I’ve got a truly-unique ID I can coalesce on.

]]> By: Terry Marcus https://servicenowguru.com/integration/correlation-id-display-fields/#comment-6745 Thu, 30 Jun 2016 16:19:26 +0000 https://servicenowguru.wpengine.com/?p=909#comment-6745 I see where these two fields would be extremely important in Incident, Problem and Change Management, especially when the system is under the control of an outside vendor. And I am defiantly passing this information on. But what I’m wondering and having a hard time with understanding is why the field of “Correlation ID” would be available in a CMDB table, specifically the applications CMDB. What would be the business reason to add a vendor’s ticket number to a CI record? Ticket numbers would change depending on the issue or change, and I see this a being a constant update to the CI. Is there another use for “Correlation ID” in a CMDB?

Thank you,
Terry
ITIL Certified
Ms. Terry L Marcus | APP. SOFTWARE DEV. SR CNSLT. | CMDB Manager | Terry.Marcus@nttdata.com

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