Hi Dheeraj,

I’d recommend that you post your question on the ServiceNow Commmunity Forum.

Could you please let me know how we can extract image and attachment data from java api . Any example will be grateful.

I’ve used the code as the starting point for requesting attachments using a Scripted Web Service, I receive the attachment data in a .net Client. It all works fine for text files, however for PDFs and Excel it doesn’t seem able to create a valid file. Does anyone else experienced this? Is there an extra step required?

Thanks

Jason

Until ServiceNow decides to make those methods publicly available, it isn’t possible.

How can I view all the methods of this class Packages.com.glide.ui.SysAttachment();
I want to get the data( I mean the contents) of the attachment and display them rather than to convert them into bytes.

Thanks again!

Hi,
It’s probably possible but we don’t have a solution like that at the moment. We’ll try to look into this if we get time. In the mean time you should try posting this to the ServiceNow forums.

Thanks!

Instead of sending it using Web service, Can we extend this method so that we can write this attachment to a shared folder?
I have seen that link ‘exporting to CSV’ in wiki,but I am not sure if its the path to shared folder or a service-now folder :)

Thanks :)

Hi Lee, As shown in the examples above, you encode the entire attachment record by referencing the GlideRecord object. Decoding in the 3rd party service desk obviously depends on the 3rd party system. If you’re using .NET, there are a ton of examples of how to decode Base64 encoded data out there if you Google for them.

I have few questions.

1. The sys_attachment contains few fields. May I know which fields contains the binary data? Are we need to encode the whole record or only target to the field which contains binary data?

2. May I know how to decode it in third party service desk? Can we decode it from Microsoft .NET program?

Regards

CC

Could you please provide the sample SOAP Messages and the operation of web service that we need to give to get the attachment back.

Thanks in advance.

Habin