Comments on: Subscribe to Multiple CIs at the Same Time in ServiceNow

By: vineeth

vineeth — Tue, 09 Aug 2011 17:58:48 +0000

But the User field is a refernece field which expects a user id ? How can we pass the parameter to this field? Moreover the user field is not available when the notification is a subscribable one.

By: Mark Stanger

Mark Stanger — Tue, 09 Aug 2011 13:15:26 +0000

In reply to Vineeth. You collect those users in the business rule trigger and pass them in as an event parameter (as shown in step 2 above). Then you can access the value of that event parameter by using 'event.parm2' directly into the user field on the email notification record.

By: Vineeth

Vineeth — Tue, 09 Aug 2011 05:42:05 +0000

In reply to Mark Stanger. Mark-For the 2nd question when you have created the User field.How should we pass the event.param2 to User Field? User field is a reference field and how we can pass the parameters then?

By: Mark Stanger

Mark Stanger — Wed, 13 Jan 2010 17:30:39 +0000

In reply to alli.

You can! Here’s an article that should help you out. It’s the same script that I used to set the filter in the image from this article.
https://servicenowguru.com/scripting/client-sc…

By: alli

alli — Tue, 12 Jan 2010 07:25:46 +0000

I have implemented the first one and it looks great,

one small thing to add though, since we have tons of CIs

can you have a default filter in the CI list? so users won’t have to do the filtering on their own?

By: alli

alli — Tue, 12 Jan 2010 06:25:20 +0000

As always, your posts here is very timely with my needs,

Great work Mark, much appreciated

with the 2nd question, what I did was just change the condition of the existing Affected ci notifications business rule to suit my needs.