Comments on: Email links using ${URI} and ${URI_REF}

By: Mila Morales

Mila Morales — Tue, 19 Sep 2017 11:41:41 +0000

In reply to Barry. $⁠{URI_REF} retrieves the value of the referencing field of the table. In your case, the referencing field might be the short description. You can use an email script to then add this script in your email script:

 
template.print('<p>Click <a  rel="nofollow ugc">' + current.number + '</a> to view the story.');

By: Barry

Barry — Wed, 14 Jun 2017 15:17:31 +0000

I’m trying (and failing) to get a Story number to display as the link in an email notification. I’ve got the notification using a specific template pointing to the Story table, but if I use ${URI_REF}, it displays the story’s Short Description rather than the Number. I’ve tried ${task.URI_REF}, but it displays nothing.

By: Mark Stanger

Mark Stanger — Fri, 01 Jul 2016 15:03:53 +0000

In reply to Ankit. Just mail scripts as far as I know.

By: Ankit

Ankit — Fri, 01 Jul 2016 07:40:27 +0000

In reply to Mark Stanger. In what scripts we can use ${uri_ref}? Can we use it in business rules and scheduled jobs. I have to set the description of an incident and want to add a link of the gliderecord in that.

By: Mark Stanger

Mark Stanger — Wed, 13 Jan 2016 01:36:19 +0000

In reply to Brad. Sure. Navigate to 'System UI -> Messages' and create a new message record there with a 'Key' value of 'LINK' and a 'Message' value of whatever you want.

By: Brad

Brad — Tue, 12 Jan 2016 23:26:04 +0000

This was very helpful. We are just starting to set up many notificatoins. Is is possible to use ${URI} but with a custom label besides ‘LINK’?

By: Alan

Alan — Thu, 14 May 2015 16:11:03 +0000

Hi , found this after struggling for 2 days.

i’ve manged to get most of what I need working but need a spot of help on one last bit please. I’m trying to tidy up Survey notifications as follows.

“You recently contacted IT Support about your Incident ${trigger_id} for ‘${trigger_id.short_description}’
Your feedback is key in enabling us to continually improve our service, please take a moment by clicking HERE to complete a short survey.”

I’m trying to get the word “HERE” to direct the user to the survey but the email prints this (AINST0010340″>here) when I use ${URI_REF}

and the whole url when I use ${mail_script:Survey User Invite_script_1}

any suggestions???

By: Mark Stanger

Mark Stanger — Fri, 08 Aug 2014 18:50:38 +0000

In reply to M Klein. It will work for any record in the system. URI_REF simply points to the 'current' object for the record that triggered the notification.

By: M Klein

M Klein — Fri, 08 Aug 2014 18:21:47 +0000

Will the URI_REF work with enhancement and defect notifications?

By: Nat McLaren

Nat McLaren — Mon, 02 Jun 2014 10:59:31 +0000

I’m looking to do something similar to the printing of task SLAs. I need to be able to add to an email template for a problem record, all associated details for problem tasks linked to that problem. Any ideas?