Thanks for your reply.
Yes, I’ve seen this post while I was looking for a solution.
My problem is that notifications from workflows do not handle accentuated caracters correctly, they are replaced by “?” in the email body.
It seems that the encoding / content type is different between email from standard notifications and workflow (“content-type” = “text/html” for workflow and “mixed/mutliparts” for standards ones).

Once again thanks for you reply (and for this blog also)

Regards,

Philippe

I’ve never had success setting headers in email notifications…even with a business rule as described here. The most common use for manipulating headers (setting the importance flag) has been addressed though. See this forum post for more details.
http://community.service-now.com/node/1000684

I would like to know if it’s possible to modify email’s header in .
I’ve tryed email.setHeader(“header name”, “value”), but without success.
Any ideas ?

Regards,

I’m not referring to any specific notification…you’ll have to determine what notification is being used in your environment and modify it accordingly. I’m not sure what that would be in your environment.

This is possible. The easiest way is just to change the subject in the email notification. If, for some reason, you need to send the email with the contact information (as shown in your first example) but then take the information out so that it isn’t in the activity log, you could use a business rule as explained here to parse the information from the subject line when the email log entry changes to a sent state. I don’t have a pre-built script for that, but it should be very simple to figure out.

We would like to determine if replacing current message in activity log with informative text instead would be feasible request.

Today the Activity Log message reads:

Sent: xxxxxxxxxx@vtext.com

From:Service Desk Sent: 2011-04-08 08:50:31

To: xxxxxxxxxx@vtext.com

Subject:

Body:

Incident INC459498 assigned to you. Contact: Caller at xxxxxxxxxx.

Suggest changing header message to read: On call has been paged for immediate assistance.

We would like it to read –

Sent: On call has been paged for immediate assistance.

From:Service Desk Sent: 2011-04-08 08:50:31

To: xxxxxxxxxx@vtext.com

Subject:

Body:

Incident INC459498 assigned to you. Contact: Caller at xxxxxxxxxx.

1. prevent duplicate emails from going out to users (when you otherwise can’t figure out why)

2. to attach a file to an outgoing message.

Here’s the code I used for #1:

Name: Prevent duplicate emails

When: before / insert

Condition: current.mailbox == ‘outbox’

Script:

 
// match Subject AND body?
 
var bodyCheck = false;
 
 
 
if (getSimilar(bodyCheck)){
 
   current.mailbox = "ignored";
 
   current.type = "send-ignored";
 
}
 
 
 
 
 
function getSimilar(body){
 
   var bodyText = current.body_text.toString();
 
   var ref = bodyText.toLowerCase().indexOf('ref:msg');
 
 
 
   var eml = new GlideRecord('sys_email');
 
   eml.addQuery('sys_id', '!=', current.sys_id);
 
   eml.addQuery('target_table', current.target_table);
 
   eml.addQuery('instance', current.instance);
 
   eml.addQuery('subject', current.subject);
 
   eml.addQuery('recipients', current.recipients);
 
   eml.addEncodedQuery('sys_created_onRELATIVEGT@minute@ago@1');
 
   if (body && body === true && ref > 0){
 
      bodyText = bodyText.substring(0, ref);
 
      eml.addQuery('body_text', 'STARTSWITH', bodyText);
 
   }
 
   eml.query();
 
   return eml.hasNext();
 
}