BR helped me restrict write from the variables.

You could try something like this if you want to use the traditional client script method…
https://community.servicenow.com/message/799314#799314

I think that going forward you might consider the ‘Ticket Fields’ service portal widget instead. That shows all of the variables by default in a readonly form.

This doesn’t seem to work in Service Portal.
Any thoughts?

Thanks and Regards,
Kirti

Looks like the class names on those variable types have changed slightly. I’ve updated the script above with something that should work. Give it a try and let me know how it goes.

I had put this into our environment and it was working great, but we have a form with checkboxes and list collectors and it’s showing them as editable, not read only. I’m not sure why and was wondering if you might have an idea?

thanks!

Only think I can say is to copy the code exactly. One thing to note is the variable name ‘elmt’, not ‘elmnt’ as you have in this comment.

Make sure that the ‘elmt.Disabled’ line looks like this (including the proper case)…

elmt.disabled = true;

If that doesn’t work then you can try ‘elmt.readOnly = true;’.

I’ve used the client script code provided and it is still resetting my date variables. Based on Mark’s fix, the code should now be fixed to use ‘readOnly’ instead of ‘disabled’. However, I’m not seeing ‘readOnly’ anywhere in his script. Am I missing something?

Here is what I have:

function onLoad(){
try{
//Get the ‘Variables’ section
var ve = $(‘variable_map’).up(‘table’);
//Disable all elements within with a class of ‘cat_item_option’
ve.select(‘.cat_item_option’, ‘.slushselectmtm’, ‘.questionsetreference’).each(function(elmt){
elmt.Disabled = true;
});
//Remove any reference or calendar icons
ve.select(‘img[src*=reference_list.gifx]’, ‘img[src*=small_calendar.gifx]’).each(function(img){
img.hide();
});
//Hide list collector icons
ve.select(‘img[src*=arrow]’).each(function(img){
img.up(‘table’).hide();
});
}
catch(e){}
}