Hi Renuka,

It is easy to create custom category/subcategory structures in ServiceNow. Just navigate to Service Catalog >> Maintain Categories.

If you need more assistance you can review this ServiceNow Docs article or post your question on the ServiceNow Community Forum.

I have a requirement where in i need to insert the category values.
Example : App/Mobile/Laptop

1) App should be inserted as title
2) Mobile should be inserted as title and App should be parent of title App
3) Laptop should be inserted as title and App/Mobile should be parent of title Mobile

This is into sc_category table.
Please let me know feasible solution for this.

I agree. Thanks for the feedback, I’m glad the solution helped you!

Why this isn’t OOB functionality is beyond me. Mark saves the day again!

I hope this solution can help me prevent circular CI relationships.

Looks cool. I’ll have to check it out. Thanks for sharing!

 
var rt = new RecursionTester('sys_db_object', 'super_class');
 
if (rt.isRecursive(current)) {
 
current.setAbortAction(true);
 
current.parent.setError('Invalid Parent');
 
gs.addErrorMessage('The selected parent loops back to this record (recursive loop)');
 
}
 

 
// Prevent duplicates
 
if (current.operation() == 'insert') {
 
var dup = new GlideRecord('sys_db_object');
 
dup.addQuery('name', current.name);
 
dup.query();
 
if (dup.hasNext()) {
 
current.setAbortAction(true);
 
current.name.setError('Object already defined for ' + current.name);
 
gs.addErrorMessage('Object already defined for ' + current.name);
 
}
 
}
 

Thanks for your comment Steve. It makes it much more worthwhile to share this stuff if I know that it’s helping somebody. :)