Comments for ServiceNow Guru https://servicenowguru.com/ ServiceNow Consulting Scripting Administration Development Sat, 09 Nov 2024 20:26:33 +0000 hourly 1 https://wordpress.org/?v=6.8.2 Comment on ServiceNow Checklist Automation: Simplifying Catalog Task Management by Santosh Sahoo https://servicenowguru.com/scripting/servicenow-checklist-automation-simplifying-catalog-task-management/#comment-10122 Sat, 09 Nov 2024 20:26:33 +0000 https://servicenowguru.com/?p=15533#comment-10122 In reply to Jason.

Thank you! Great question!

I chose to use a JSON-based system property over checklist templates mainly for flexibility and control. My use case required both the automation of checklists for specific catalog tasks and the ability to designate certain checklist items as mandatory. Checklist templates have limitations here:

1. Mandatory Field Control: Checklist templates don’t provide a way to set specific items as mandatory, which was essential to ensure that certain tasks couldn’t close without meeting critical requirements.

2. Maintainability: With a JSON structure in a system property (or perhaps a custum table), it’s easier to update or customize checklist configurations centrally without needing to adjust templates. For large-scale environments with many checklists, this approach also allows for a more scalable and governance-friendly setup, making it easier to manage checklist data and updates across environments.

I hope this helps clarify!

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Comment on Custom queue event handling in ServiceNow – Implementation steps by Christoph L. https://servicenowguru.com/integration/custom-queue-event-handling-servicenow/#comment-10120 Tue, 05 Nov 2024 12:25:20 +0000 https://servicenowguru.com/?p=16974#comment-10120 In reply to Martin Ivanov.

Agreed. In case of having the event dynamically distributed to multiple event queues your way is the best. Just in case one custom event queue would be enough it is easier to use the field “queue” on the registry and skip the fifth parameter in the code. This makes maintenance more efficient and might be easier to use. I just wanted to make sure this was mentioned in the otherwise very informative article.

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Comment on Custom queue event handling in ServiceNow – Implementation steps by Martin Ivanov https://servicenowguru.com/integration/custom-queue-event-handling-servicenow/#comment-10119 Mon, 04 Nov 2024 10:56:58 +0000 https://servicenowguru.com/?p=16974#comment-10119 In reply to Christoph L..

Hi Christoph! Thanks for reading through the article and commenting. You are right, there is a Queue field that could be used, but if you take a look the code that is generating the events, you’ll notice that it is distributing the same event to N different queues. Using the Queue field instead of the code-driven distribution would mean that we would need N amount events, that will be tied to N different queues.

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Comment on Custom queue event handling in ServiceNow – Implementation steps by Christoph L. https://servicenowguru.com/integration/custom-queue-event-handling-servicenow/#comment-10117 Tue, 29 Oct 2024 15:53:18 +0000 https://servicenowguru.com/?p=16974#comment-10117 The “Event Registration” also has a field “queue” already. So at the time of registerring you can specify the queue already.

When the event is triggered “gs.eventQueue(‘event.name’,…” you don’t need to specify the fifth parameter as these events will always go into the queue specified on the “Event Registration”.

Maybe an information that might be added in the article.

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Comment on ServiceNow Checklist Automation: Simplifying Catalog Task Management by Jason https://servicenowguru.com/scripting/servicenow-checklist-automation-simplifying-catalog-task-management/#comment-10116 Mon, 21 Oct 2024 23:45:39 +0000 https://servicenowguru.com/?p=15533#comment-10116 Very nice implementation!
Out of curiosity, why did you choose to utilise sys_property with JSon for the checklist configuration and not checklist templates?

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Comment on Leveraging ServiceNow with Highcharts: Transforming Data into Insight by Søren https://servicenowguru.com/service-portal/leveraging-servicenow-with-highcharts-transforming-data-into-insight/#comment-10115 Wed, 16 Oct 2024 10:16:25 +0000 https://servicenowguru.com/?p=15549#comment-10115 Hi Thiago
I have used Highcharts in ServiceNow for some years now – Highchart is a fantastic product with many options for visualizations.
You are welcome to look at my website for inspiration: https://www.ewatcher.dk
Regards

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Comment on Leveraging ServiceNow with Highcharts: Transforming Data into Insight by Rodrigo Camilo https://servicenowguru.com/service-portal/leveraging-servicenow-with-highcharts-transforming-data-into-insight/#comment-10114 Tue, 15 Oct 2024 16:08:21 +0000 https://servicenowguru.com/?p=15549#comment-10114 Very useful for those who want greater possibilities and more ways to visualize data, congratulations on the content Thiago.

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Comment on Leveraging ServiceNow with Highcharts: Transforming Data into Insight by Martin Ivanov https://servicenowguru.com/service-portal/leveraging-servicenow-with-highcharts-transforming-data-into-insight/#comment-10113 Tue, 15 Oct 2024 15:20:44 +0000 https://servicenowguru.com/?p=15549#comment-10113 Very informative, Thiago! Thank you!

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Comment on GlideQuery Cheat Sheet by Thiago Pereira https://servicenowguru.com/scripting/glidequery-cheat-sheet/#comment-10108 Tue, 17 Sep 2024 21:32:42 +0000 https://servicenowguru.com/?p=15657#comment-10108 In reply to current.

Thanks! We are working to bring the best content to our audience.

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Comment on GlideQuery Cheat Sheet by Thiago Pereira https://servicenowguru.com/scripting/glidequery-cheat-sheet/#comment-10107 Tue, 17 Sep 2024 21:30:35 +0000 https://servicenowguru.com/?p=15657#comment-10107 In reply to Rodrigo Camilo.

Thanks Rodrigo!!

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