I made a small change to the macro in order to show that image on a catalog item:
var newImg = document.createElement(“img”);
newImg.src = photo_path+”?t=small”;
newImg.id = “current_live_photo”;
// photo_div.innerHTML = photo_html;
(I comment out the photo_div.innerHTML)

Shay

The script include here gets passed the Sys ID of the user to get the photo for. To look it up based on the last user to modify the record you would need to get the User ID from the sys_updated_on field and then use that to look up the user’s Sys ID. In the global scope you can use “gs.getUser().getUserByID(‘user_name_from_sys_updated_on’).getID()” to get it. If you’re in a scoped app then you’d need to do a GlideRecord query for the user record based on the user_name field and then get the Sys ID from that record.

Once you have the Sys ID the rest of the code to get the photo is the same.

Thanks James. Do you know off hand the best way to do this and get the photo of the person that most recently updated the record? We’d like to be able to pull the picture of the person that most recently updated the Additional comments field, whether that be the Assigned to tech or someone else.

The value you get back as the display value for a photo field is the path to the image. If you were to put that in the HTML source of the notification then it should work pretty well. You’ll need to make sure and add the full site URL before the image path. The src attribute of the img tag would be something like src=”https://your_instance.service-now.com/${assigned_to.photo}”. You’ll also want to specify the size of the image similar to what I did in the UI macro code so it doesn’t overwhelm the message.

We’re trying to add that human element to another area and have struggled with it a bit. We want to add a user photo on a notification email when new comments are made on an Incident or Request record, so people can see the person making the comments, put a face to the name.

Are you aware of a simple way to do that? Any time you add something like assigned_to.photo to a notification to test, we just seem to get a sys_id.iix (e.g. bf85js8508s37rns67uuth.iix)