Sure. Take a look at the ‘title’ example at the bottom of the article. It shows how you can use a GlideRecord query to get any additional information about the user (including company) that you want.

I wanted to know if we could access the company of the user involved, using the g_user field.

Thanks and Regards,
Vivek

Sorry to keep filling this up, but I can’t figure out how to edit my previous post.

On further testing, javascript:gs.getUser().getRecord().getValue(‘phone’) does work in a Set Value step of the workflow, however it pulls the phone number of the user logging in the incident, not the phone number of who the “client” has been set to for the incident. Any way to modify this?

Much thanks Mark

An update, I made a script step in the workflow, and the following works in my system:

var businessphone = gs.getUser().getRecord().getValue(‘phone’);
current.u_cos_contact_no = businessphone;

Now to try it as a Set Value step in the workflow, with javascript:gs.getUser().getRecord().getValue(‘phone’);
Not sure if it will work, but it’s work a shot to eliminate extra steps in the workflow.

On my incident form, “Contact Phone” variable is called u_cos_contact_no.

In my client’s user form, “Business Phone” variable is called phone.

For my workflow, would I want to do a custom script, or simply put do a Set Values, and then use javascript:gs.getUser().getRecord().getValue(‘phone’) ?

Correct. As long as ‘phone’ is the name of the field you want to pull the value from.